Pausing Subscriptions

Via product settings vendors can set up billing portal self-service options to allow customers to pause their subscription by themselves via their billing portal. STEP 1: You’ll need to go to ‘Campaigns’ on the left sidebar of your dashboard. Here, you’ll see your campaigns listed. Choose the PRODUCT that you want to enable the billing portal subscription pause option for. STEP 2: Under Pricing settings(section 1), Enable “Available On Billing Portal“, then Enable “Pause Subscription“. STEP 3: You can now set how long you want to allow subscription to pause for, and also set a charge fee(optional) to charge the customer when pausing. Length: # related to Length Type Length Type: Days, Weeks, Months, Years, Forever, or Payment based Length will be related to the maximum amount of time the customer’s subscription can remain paused, or the total number of payments for the paused recurring period. Charge Fee(Optional): Used to charge the customer for pausing subscription. Amount: The amount you want to charge Recurring Frequency: # Related to Length Type. Recurring Frequency Type: Days, Weeks, Months, Years STEP 4: The final step will be to go to the billing portal settings section and enable the “Pause subscription” option either in the PK default portal option or your portal embed options. Once you are happy with your settings, go to the top of the page and save your product settings. After saving, customer will be able to pause their subscription via the Billing Portal. Both you or the customer are able to un-pause the subscription at anytime via the customer billing portal or the subscriptions dashboard in your vendor account.

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